Terms & Privacy Policy

  1. Terms of Use. These are the terms and conditions on which we provide our services to Users that require  educational content over the internet to internet connected via computers, phones, TVs, and other devices. These Terms of Use govern your use of our Services. Below is a list of “Terms” of expression together with their definitions used here and on other platforms of communication with the Teacher:

a) “French Tweets” refers to the name of the company that liaises with teachers, students and/or their nominees to provide any requested classes nationally or internationally.

b)“Us”, “We” or “Our” means French Tweets.

c)“Batch” refers to a group class comprising of learners who are four or more than four in number.

d)“One on one” refers to individual learner receiving classes by a Teacher engaged by French Coach.

e)“Learners”, “Aspirants” or “Clients” in relation to French Coach refers to students and/or their nominees (including, parent(s) and guardian(s)) who have registered with us for our online teaching services.

f)“Teacher” refers to a person or expert suitably qualified and experienced to provide teaching services in specific areas of expertise.

g)“Contract” is the specific period during which a Teacher provides a service to the learner as agreed between the Teacher and French Coach

h)“Charges” refer to an hourly fixed amount, agreed between the teacher and French Coach.

i)“Plan” refers to a systematic organization of the teaching topics to be covered during the classes or sessions along with the pre-decided class days, dates and timings.

j)“Session” refers to a minimum of an hour or more of a class given by the Teacher to the Learner in one single day, as decided earlier.

 k)“Platform” refers to the online service used by the Teacher for providing classes to the learners of French Coach.

l)“Slot” refers to the duration of class in timings, a minimum of one-hour or more, which is used by the teacher for giving classes to the learners of French Coach.

m)“Material” refers to all resources used in the class for facilitating the learning process on a particular topic.

 n)“Timesheet” refers to the class record document, which has to be duly marked for the classes given to the batch of learners.

o)“Website” means  www.frenchtweets.com or www.frenchtweets.ca that carries all needed information about services offered by French Tweets. It's the medium through which the learners connect and pay for their chosen services. 

p) “Service(s)” includes our online live lessons.

 2. Registering

2.1 Online registration. Anyone proposing to use our Services from this Website must register first. It is important that you keep your username and password secure and confidential and do not let anyone else know or use these registration or login details. You agree to abide by any rules or regulations that we publish with respect to conduct of User’s whose rules and regulations are hereby incorporated into these Terms of Use by this reference.

2.2 We reserve the right to terminate your registration and delete your details in the following circumstances:

a) You request that we do so.

b) We believe that your registration details have become known by a third party.

c) You are using the Website for anything that in our discretion we consider to be illegal, facilitates illegal activity, immoral, offensive, abusive or a breach of these terms;

d) We consider your use of the Website in our discretion is, or potentially is, a breach of intellectual property rights held by us or any third party;

e) You upload or attempt to upload anything that is considered to be in our discretion a virus, Trojan horse, worm or other type of program that is considered malicious; or.

f) You have failed to abide by these Terms of Use or appear likely to do so.

2.3 If we terminate your registration we will be entitled to either process or cancel any outstanding order with us at our discretion. If we cancel any order under these circumstances then you will be entitled to a full refund of any money which we will re-credit to you within 30 days.

2.4 We may upgrade, modify, change, or enhance the Services and convert a User to a new version thereof at any time in our sole discretion, to the extent that this is not detrimental to User’s use of the Services and on reasonable prior notice to User (unless the change is of critical business importance or outside of our control, in which case We will explain the reason for the changes as soon as is reasonably practicable).

3. Our contract with you

3.1 How will we accept your request? We must receive payment of the whole of the price for the Services that the user required before it can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending a  notification to the user. Our acceptance for the services  brings into existence a legally binding contract between us.

3.2 If we cannot accept Your request. If any details in your request are incomplete or incorrect.  We will contact you before processing your request. Although we try to keep errors to a minimum, there may be occasions when details or prices are inaccurate on the Website. If we are unable to accept the user’s requirements, We will inform the user regarding this in writing and will not charge him/ her for the services.

3.3 Candidate Code.  We will assign a candidate code for our services and tell you what it is when we accept your request. . It will help us if you can tell us the candidate code whenever You inquire about your requirements.

4. Term, Fees and Payments

4.1 Where to find the price for Our Services. The prices payable for Services you require will be displayed on the courses curriculum.

4.2 If you choose to use our Services that involve payment of a fee, then you agree to pay, and will be responsible for the applicable fees for Services and all transaction fees, taxes, and additional fees for the purchase of permanent downloads associated with such access or use.

4.3 Initial Service Payment: By registering for one of the Services, you agree that you will pay the applicable fees for the Service that you select upon registration. If You provide credit card, debit card of PayPal account details information to pay for such fees on the date of purchase, then you hereby represent and warrant that you are authorized to supply such information and hereby authorise French Tweets to charge your credit/debit card on a one-off or periodic basis to pay the fees as they are due at the applicable fees indicated at the time you registered for the services. .

4.4 Your Billing Date: Your credit /debit card or PayPal account will be charged for the renewal term of your Service on your billing date (“Billing Date”), based on the type of services you require..

4.5 No Refunds: All fees paid and charges made prior to termination as provided herein, including any advance charge or payment for the services  term during which you terminate your subscription, are non-refundable.

4.6 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

4.7 How to tell us about your concerns. If you have any questions or complaints about the services,  please contact us. You can telephone our customer service team at +1 3157914420 ( US/CA), +919116670170 or write us at [email protected]

5. If requested, we can provide a demo class, which will be a Paid one and the amount for the same will be adjusted in the actual course fees.

6. Coupon Codes with French Tweets.

A coupon code entitles you to a discount on a new course bought from French Tweets. . Such discount is applied to the value of the order placed on our Website ( only when available)  and subject to these Terms of Use.

7. Liability

7.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

7.2 We are providing this Website on an ‘as is’ basis and make no representations or warranties of any kind with respect to this Website or its contents and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

7.3 Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

7.4 We are the proprietor/exclusive licensee of get-up in and unregistered trademarks. All other trademarks, brand names, product names and titles and copyrights used in this Website are trademarks, brand names, product names or copyrights of their respective holders. No permission is given by us in respect of the use of any of them and such use may constitute an infringement of the holder’s rights..

8. Events beyond our control

8.1 French Tweets will make reasonable efforts to keep your account and the Service(s) operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. We will make reasonable efforts to notify you at least twenty-four (24) hours in advance of any downtime that we anticipate in advance will exceed one hour.

8.2 French Tweets also reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, functions and features of the Website and Service(s) with or without notice. French Tweets reserves the right to change or remove the audio and video and other downloads available in any category at any time.

8.3 French Tweets shall not be liable to you or to any third party for any of the direct or indirect consequences of any modification, malfunction, suspension, discontinuance of or interruption to or of any of the Service(s).

9. Privacy Policy

You acknowledge and agree to be bound by the terms of our privacy policy.

10. Severance.

 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11. No waiver.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

(a) Governing law. The contract between us shall be governed by and interpreted in accordance with Indian law and the Indian courts shall have jurisdiction to resolve any disputes between us.

(b) Entire agreement. These Terms of Use, together with our current Website prices, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the Services to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any Services offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading .

12. Privacy policy - Introduction

12.1 This is our privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any comments on this privacy policy, please email them to [email protected]

12.2 French Tweets  are committed to ensure that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

·          Our site address is  www.frenchtweets.com or www.frenchtweets.ca

·          Our company’s name is French Tweets

13. Privacy Policy - The information we collect and how we use it

13.1 We may collect and process the following data about you:

·          Information you put into forms or surveys on our site at any time

·          A record of any correspondence between us

·          Details of transactions you carry out through our site

·          Details of your visits to our site and the resources you use

·          Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers

13.2 Under General Data Protection Regulation (GDPR), we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

a) you have given consent to the processing of your personal data for one or more specific purposes;

b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

c) processing is necessary for compliance with a legal obligation to which we are subject;

d) processing is necessary to protect the vital interests of you or of another natural person;

e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

13.3 When you register on our Website we need to know your name, username, email address and password. When you order any Services from the Website we will require additional information such as postal address, telephone number, credit card number and expiry date (or as required).

13.4 We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

14. Our use of cookies and other information gathering technologies

14.1 The site uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

14.2 A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.

14.3 All cookies used on our site are set by us.

14.4 Most computers and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.

14.5 Our cookies will be used for:

  1. Essential session management

·            Creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;

·            Recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;

·            Recognising if a visitor to the site is registered with us in any way;

·            We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.

  1.  Functionality

·            Customising elements of the promotional layout and/or content of the pages of the site.

  1.  Performance and measurement
  2. Collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users.

15. How we use what we collect

15.1 We use information about you to:

·            Present site content effectively to you.

·                 Provide information, products and services that you request, or (with your consent) which we think may interest you.

·                 Carry out our contracts with you.

·                 Allow you to use our interactive services if you want to.

·                 Tell you our charges.

·                 Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you.

15.2 If you are already our user, we will only contact you electronically about services similar to what was previously offered to you.

16. Where we store your data

16.1 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

16.2 Payment will be encrypted. If we give you a password, you must keep it confidential. Please do not share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data may turn out to be not secure despite our efforts.

16.3 We only keep your personal data for as long as we need to in order to use it. We will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

17. Disclosing your information

17.1 We are allowed to disclose your information in the following cases:

·            If we want to sell our business, or our company, we can disclose it to the potential buyer.

·            We can disclose it to other businesses in our group.

·            We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.

·            We can exchange information with others to protect against fraud or credit risks.

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

18. Your rights

18.1   You have the right to:

·            request access to, deletion of or correction of, your personal data held by us at  no cost to you;

·            be informed of what data processing is taking place;

·            restrict processing;

·            to object to processing of your personal data; and

·            complain to a supervisory authority.

You also have rights with respect to automated decision-making and profiling  To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at [email protected]

19. Updating your details

23.1 If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details, please let us know the correct details by sending an e-mail to  [email protected] .

20. Links to other sites

20.1 Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

21. Changes

21.1 If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

22. Automated Decision-Making and Profiling

22.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

a) the decision is necessary for the entry into, or performance of, a contract between the you and us;

b) the decision is authorised by law; or

c) you have given you explicit consent.

22.2 Where we use your personal data for profiling purposes, the following shall apply:

a) Clear information explaining the profiling will be provided, including its significance and the likely consequences;

b) Appropriate mathematical or statistical procedures will be used;

c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and

d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

23. Your consent

23.1 By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

24. Dispute Resolution

24.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

24.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

24.3 If the parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

24.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the parties or by LawBite in accordance with their mediation procedure), the parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

24.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.

24.6 If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.

24.7 If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

24.8 Any dispute shall not affect the parties’ ongoing obligations under this Privacy Policy.

25 How to contact French Tweets.

 We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to [email protected]